Home Automation FAQs
If you can’t find an answer to your question in the list of frequently asked questions below, please call us at 1.844.734.7233.
What is the cost of a home automation system?
The least expensive home automation system is part of a wireless home security system. Typically, QEI Security & Technology offers free basic equipment, installation and a few devices. Monthly monitoring costs are $49.99 per month and include a service warranty for the term of your contract. A more robust home automation system usually costs more than $1,000 and a monthly subscription fee is only required if they system will be controlled outside of the home. Contact us for a free consultation and to get special offers.
Does the home automation system use wireless internet?
Most smart home devices use z-wave technology – a low-frequency radio signal that gains strength as more devices are connected. If you have a z-wave garage door control or security cameras, wireless internet is required because of these devices’ additional capabilities. These devices will also have to be re-learned into the system if you change your router or its password.
Can my garage door opener connect to the app?
You will need a z-wave enabled module that is compatible with the app. This module is connected to the existing garage door opener and is usually compatible with all models sold after 1998. You will need to have both a garage door opener and the z-wave module for the device to properly function with the app. You will still be able to control your garage door using the remote or button that you previously used.
If I have two garage doors, do I need two garage door controllers?
Yes, you will need to purchase a garage door controller for each garage door and opener.
Will my garage door stop if it detects something in the way?
Yes. It will also not automatically close. For safety, the home automation system will prompt you to push a button to close or open the garage door.
Will an electrician install the lighting control options?
Yes, a licensed electrician from Quality Electric will install all programmable light switches. Wiring is not part of installation of the z-wave light bulb and lamp module, so a QEI technician can handle these installations.
Does QEI do background checks on all employees?
Yes, we require a clean background check and a clean three-year driving record.
Is QEI Security licensed, bonded and insured?
Yes, QEI Security & Technology is bonded, insured and licensed in South Carolina (BAC 13610) and North Carolina ((BPN) – 8764P10).
Are you an authorized dealer or do you use subcontractors?
No, we are not a dealer. When you sign a contract with QEI Security, it will not be sold to another company. We also do not use subcontractors. All QEI Security staff members are full-time employees.
Does the home automation system work when the power is out?
If your system is part of a wireless security system, then yes, your backup battery will keep the system connected for 10-12 hours. Once the battery backup is dead, your system is no longer connected to the monitoring station. Once the power returns, your battery will begin to charge. We do not recommend relying on the app if the power is out. It is best to control your system through the touchscreen control panel.
Free Home Consultation
For some homeowners, peace of mind means every single first floor window is protected. Other homeowners feel that is overkill and simply want to add a few shock sensors that will react if someone bangs on an exterior wall, window or door. At your home consultation, your consultant will explain different ways to protect your home. You will then determine which option makes you the most comfortable and fits within your budget.