Security System FAQs

Our Basic Interactive Security System includes a touch screen control panel, three window/door sensors, a key fob and a pet-friendly motion detector. See these additional options that you can add.

QEI Security & Technology uses Security Central, a TMA 5-diamond rated monitoring station. Their response time is 45 seconds.

No, QEI Security & Technology recommends a wireless security system, which operates on a dedicated cellular signal.

At installation, your technician will give you an installation certificate that you can send to your insurance company. Each insurance company offers a different discount – so you may want to call around for the best rate!

Yes, we require a clean background check and a clean three-year driving record.

Yes, QEI Security & Technology is bonded, insured and licensed in South Carolina (BAC 13610) and North Carolina ((BPN) – 8764P10).

No, we are not a dealer. When you sign a contract with QEI Security & Technology, it will not be sold to another company. We also do not use subcontractors. All QEI Security & Technology staff members are full-time employees.

Yes, your security system has a separate setting for “arm stay” and “arm away” operation.

Yes, when designing your security system, your QEI Security & Technology consultant will determine the best solution that offers you protection, but decreases the chance of false alarms due to pets. Read why monitored security is a lifesaver for pets.

Yes, if your security system is tied to a landline, it has a “standby battery” that will operate during a power failure. If your system is wireless (which is what QEI Security & Technology recommends), your backup battery will keep the system connected to the monitoring station for 10-12 hours. Once the backup battery is dead, your system is no longer connected to the monitoring station. When power returns, your battery will begin to charge.